Canandaigua Medical Group - Canandaigua (NY)

5 /5 Brianna Taylor: Cassandra is the absolute sweetest. Very nice, understanding and made sure I was comfortable the ENTIRE time. The first appointment I had they decided to r/s but only due to a death in my family, told me to be with family instead. Which was very thoughtful and nice. She went out of her way that day to explain everything, and today did the same. Walked me through what we’d do and was just super nice and caring. It’s really rare to get nice nurses, doctors, so to have someone as nice as her was very refreshing. Hannah was also there and was very nice as well. They both made sure I was comfy and that I was good the entire time and constantly checking in making sure I was good. Def would recommend:)

1 /5 Brandi Meeder 22: The other reviews were right. Just find somewhere else. I’m pregnant with my first and thought I’d stay here out of convenience since I live and work close by. Their care is not worth it though. From the first person you see to the last, it’s all awful. I called when I found out I was pregnant, they should’ve scheduled my next 3-4 appointments out, but they didn’t. So when I went in at 9 weeks and now needed to schedule 6 appointments out but there was no space for me. They dropped my provider and told me it didn’t matter because the on call provider would deliver my baby. We see a stranger every time I go. Cassandra Gleason is the only one we have felt comfortable with and felt she genuinely cared but they said I couldn’t keep her. They’ve last minute canceled my appointments a couple times now. The last stranger provider left me in tears for asking questions and spent more time making me feel stupid for doing a clean catch than she did on my symptoms I was concerned about. I don’t trust them any more. I’m clearly just another thing on their to do list and a charge to the insurance company.

1 /5 Peter: Tried to make an appointment with Dr. Cruz now that he has switched to University of Rochester for my 96 year old father who was a previous patient at Clifton Springs. Office said they were not accepting anymore patients even though Dr. Cruz personally said he would take him. Office woman named Cora hung up the phone on me!

1 /5 Breonna Schneider: If you can avoid this OB PLEASE DO. their care is in the money lining your pockets and not with your baby. For our first baby we had Cantwell, who was always very rushing and did not discuss very important information with us during any visit. Several times I told her I cannot see male Drs, and when I went in to be induced for my son to my suprise there was a male Dr, who was sweet and amazing but still set off my triggers and caused unneeded stress. On more that 3 separate occasions Cantwell was late to our scheduled appts by OVER 45 minutes, up to an hour and a half late! I was late to 2 appts, one by 15 minutes and one by 4 minutes and both had to be rescheduled, I am a high risk for both pregnancies and have had heavy severe all day sickness and have my 8 month old. During my first pregnancy I was given 6 different medications to combat the nausea, the main one being Zofran, with the instructions to take every 4 hours as needed. Recently during this pregnancy the midwife we switched to told us not to take more than 3 a day because they can cause heart defects in the baby!!!! This would have been amazing information to receive during my first pregnancy when I was taking more than 3 a day. This office is absolutely ridiculous, does not care about its patients or their time, does not care about what is best for patients. Please avoid this stress if you are able.

2 /5 S B: DO NOT USE THE IMAGING PLACE HERE!! Well worth waiting at the hospital for imaging! They are the RUDEST office Ive ever encountered! From the secretary right to the tech! I have been going here for years! Always, always, always have had bad experiences (except for one time when a young girl was the secretary, not this older lady). Constant attitude from the secretary, smart snickering and then your like ok maybe this is just how this lady is. So, the tech calls ya and your hoping for the fun and excitement attitude and shes right along with the secretary! I know 3 other pregnant ladies that have had issues and have changed practices or locations bc no one wants to deal with people who hate their job! Get a new one! We go in trying to see our babies that are growing and just get completely turned off and now the appointment to see our babies is not the happy exciting time! Find a different location for imaging!