TheGreat Borrego: Horrible front office. They discharged me and said they sent a letter I never recieved. Found out when trying to make an appointment months later, and now have to find another provider ASAP with no refills for critical meds!!!!
Karen Albeck: I was transferred from another hospital because Bassett had a gastro practice. I arrived via ambulance to a bed waiting in the ICU Step-down unit. The care at Bassett was wonderful. I was treated with respect, listened to and made comfortable. Treatment plans were explained, discussed, and carried out with skill and confidence. Every question was answered by staff who never grew impatient. They even charged my phone at the desk. I couldnt ask for a better experience.
D R: Outstanding! The two security guys made me smile as I walked in to an empty waiting room. I was taken into my own private room 5 min later. When a nurse promptly came in to go over my reason for the visit. 5 to 10 min later, a doctor came in and let me explain everything. He ordered thorough testing, blood work, catscan and gave me an estimate of how long it would take to get the results. The radiology department staff were so friendly! They explained everything and got me a warm blanket. The bloodwork and IV were seamless! I dont even have a mark on my arm today. Putnam will def be our go to ER in the future.
Josh Reyes: I am extremely disappointed with the deteriorating quality of care at this hospital over the past few years.
During my visit to the ER following a car accident, I was dismayed that I was not examined thoroughly. The doctor questioned me in a public hallway in front of other patients, rather than in a private room. This lack of privacy and proper examination was unsettling.
More recently, when my wife sought help for severe stomach pain and other intestinal issues, we encountered further problems. After a long wait, she was placed in a room with dirty sheets that were clearly not cleaned after the previous use. It was only after I pointed this out that the staff apologized and took corrective action.
Regrettably, I fear that the standard of care will continue to decline. If possible, I strongly advise seeking medical attention elsewhere.
Sabrina Byrne: Dr Guerrera and ER pulmonologist was the rudest doctor. My mother went in with fluid on her lung stage 3 ovarian cancer. She didn’t want to drain it and literally said “your mom is very sick she’s going to die anyway”. After speaking to her oncologist she was ordered to drain the fluid. After that she was rude to us the entire time. She was supposed to follow up with CVS for a prescription she did not. While my mom was there she was supposed to have her second iron infusion that was supposed to a push IV and done in 5 minutes. She cancelled all the oncologist orders and put my mom on a drip for an hour so when we went to infusion center everything was screwed up in the system and instead of being there for 10 minutes it took over an hour for the nurses to correct the orders. Beyond rude.
Next she had a port put in and was just semi under and all of the tech and doctor were in there talking about their night about before and gossiping. My mom started to have a panic attack with her mask and they were ignoring her. Finally they saw her and removed mask and she told them how unprofessional they were and when she was finish a nurse came over and went over the top nice because they knew what happened in the OR. Talk about completely unprofessional
Ateek: If negative stars were available this group would get them all. I was a patient here and my doc had an emergency and is on leave. They called to cancel my appointment and when no one called to reschedule I called and asked what is happening? Doc out till at least October. So I asked for a different Endo doc and they have none and dont refer. Way to take care of your patients. I was really shocked that they had no care or concern for patients. No plan in place for emergencies. Stay away. I loved my doc here, but front office and senior management needs some serious work.
Nathalie Del Vecchio - Molina: The women at this clinic were a godsend. The universe put them in my path for good reason. My 2 1/2 year old was NOT about going to the doctor, in full terrified meltdown, and these women rallied, supported, comforted, and got the job done. Keeping a tired momma from tears and a little joy from getting even sicker. I was truly touched by my interactions with these women and the genuinely caring manner in which they attended to my son. Please, make sure they know how important they are and what an authentically beautiful impact they had on me. They do good work and deserve to be recognized.
