Ellis Medicine - Medical Center of Clifton Park - Clifton Park (NY)

5 /5 Adirondack Jim: Ellis Urgent Care has been my go to for years. Professional, caring and quick! They dont waste time with paperwork with their fast trac system. I would not think of any other place to go. Highly recommend from someone who has several experiences here!

2 /5 Kelsey Ball: While the staff at this facility were friendly and fast, my issue is with the way they bill. We specifically went here because this urgent care was in network according to our plan, however we found out after the fact when we received a bill that they utilize physicians from an agency that was OUT of network and we now owe for a visit that should of been fully covered. The outside agency states that this was somewhere on the paperwork signed at the visit but this facility should make it very clear and explain that this the way they practice.

1 /5 Kimberly Tiffault: I walked in behind a woman for routine blood work. Another receptionist sat while the other receptionist spent 15 minutes signing in the other patient. I took a number when I walked in. After waiting 45 minutes they called a male patient waiting 10 minutes. I was told they have three people doing blood draw. What is the point of taking a number when your number is not called. I will not go back to this location.

1 /5 Kevin Ward: Will never return to this hospital unless drag my dying body there. They changed from a "Urgent" Care to "Emergent" Care which apparently allows them to charge outrageous rates. Took my son there with a broken arm, they performed an X-ray and merely rapped his arm. Telling us to go to OrthoNY the next day to get a caste. They did not tell us to schedule an appointment with OrthoNY. Which resulted in getting charged again for an urgent care visit the very next day with no Doctors on site. We had to schedule a third appointment in three days to see a doctor. Based on their incompetency and inability to properly serve their customer it requires my 7 year old son 3 visits to the doctors over something that could have been handled seamlessly in one visit with far less charges. They are financial vampires only seeking bottom line and have no care for their patients. Sadly they arent alone in the healthcare world.

1 /5 James DeLong: Their billing department is terrible. My insurances EOB of what I owe and what Ive already paid match. Ellis insists I still owe them money. Ive received this bill multiple times. The first time their office said I owed nothing and it would be cleared. I received multiple bills after that. Since then they switched to only accepting phone calls. Can you guess what happens when you call? The wait times are longer than normal, so you get to sit on hold for 15+ minutes. Theyre not very helpful once you get to speak to someone.