Genesee Center for Nursing & Rehabilitation - Batavia (NY)

1 /5 summer gephart: They are lazy and don’t care about their residents and care more about smoking. Take 2 hr to find a pillow. Don’t provide resident with there needed oxygen that was ordered by dr at night. Rude to family members on the phone when they’re advocating for resident. 100% don’t recommend bringing your family members here. Mind you my family member was only here for 24hr and this all happened. I’m absolutely disgusted with this place and how they treat their residents and family members. Then when the worker finally did bring pillow she told my MIL to get transferred to a different rehab place. Seriously that how your treat people? SHUT THIS PLACE DOWN!

5 /5 kristine gallop: A wonderful experience at Premier Nursing Facilty. The staff was pleasant, friendly and informative when needing to find the room we needed to find. Their check-in process is phenomenal, utilizing a face recognition system that prints out your visitor pass with your photo on it. Checking out was simple as well, as all you do is scan your face again and your all set!

1 /5 Chris Roberts: My mother in law is currently there in a room. Only been there 5 days. I will say that not all DR.PA Nurse CNAs are bad. But most of the ones involved with her care are less then caring or supportive of her. Answering the call button is it a minimum of 10 mins. I pushed it and within about 5 mins a aide stop I said she telling me she needs to be changed as she told me she went to the bathroom. She leaves tells me someone would be down that was at like 1:35pm at 1:50 a nice housekeeping woman came in and I explained it to her. She left came back and told be she told the nurse. At or about 2pm 2 nurses came in and changed her and then explained well she wasnt wet at all. We just changed her when we got her out of bed this morning. I asked nurse about her pain med she left and came back told me every 4 hours and she could have it but her nurse is going to lunch and will do it when she returns. Mind you has a broken spine and pelvis so she would be in pain. No one checks in on them as one night she was yelling for help and she really cant reach the button . The woman across the hall had to push the button to get her some help and that took 15 mins. All of the staff will stand around at the nurse office having a good time as mult call buttons are beeping. There was one time. They have her head off the bed on pillows over the top of the head board. I asked to have her moved on to the head. The employee came in not really sure if she worked there AS NO EMPLOYEE WEARS A NAME BADGE OR DRESS LIKE THEY WORK THERE. I am sure this is done so you cant get a name if u wanted to complain about care. Guessing the CNA are the ones wearing sweat pants and pajamas pants. Any way this CNA by herself just stood on the side of the bed and simple reach over and pulled her down in bed. She used the pad if she has an accident. Not really caring about her head heading the top of the bed. The gentlemen that sits in the office up by dining hall was heard making the remake to my wife that I just knew you were going to be a problem. They dont like families being involved in there loved ones care and make sure she is taken care of. Or asking questions about what they r going or how they are doing it. She wont make a recovery being in this setting. Everything in the room is out date. They make her sit in a wheelchair there not even opitions for say a more comfortable sitting opitions. And the maintenance kid delivered wheel said they fix the wheel chair and put new brakes and arm rest on. I am not sure why you would even tell a family that. That just tells me your equipment is not cared for and until some complains loud that it gets action. Its very clear some are here just for there paycheck. We are a family that will question everything because its our right as family to do it. Also was told from the PA. That they use health care poxy and that power of attorney means nothing in there eyes. Well maybe you should stick to being a PA becuase you are not a lawyer. Also agrued about mother in law getting shots in knees because he doesnt like or believe in them. Clearly its his way or nothing. Doesnt think families shouldnt have input to family members care. It got very cockey because he was asked for a meeting to explain to family whats going on because no one is there when he canme in room in the morning. Mother in law at times doesnt know where she is but they tell here she then expect her to be able to tell us whats going on. They only offer one option for meals and if you dont like it so be it. They dont ask what a patient will eat or doesnt eat. And if someone needs some assistance with eating the food it will be stone cold before you get to eat unless family is there to help. This place has the feeling that if you speak up about the quality of care every employee will just avoided you and walk away so they dont have to deal with you. 11/24/24. Employees clearly monitor Google. For those employees that read this If a family member that you love was in here how would you like them treated. Then treat every patient the same way.

5 /5 Susan Heard: The staff was very accommodating to the residents, even to the outspoken and "naughty" ones. My sister appeared well cared for.

5 /5 Marie Montford: I enjoyed our visit to Primier today to visit a friend of ours. Everything was clean and your staff were very helpful and pleasant. Thank you!