1 /5 Suzann Evans: My loved one has been in Geneva general for 4 days now. When he was in the ER, I was told he would need a blood transfusion and was being admitted, 12 hours later I was told that was incorrect information because no blood transfusion was given. I was then told that he was being given Antibiotics intravenously because he has a bad UTI. The next day I was told by an ER Dr that he doesn’t have a UTI and they aren’t sure why they gave him antibiotics because his urine bacteria aren’t even high enough to send for a culture so that was another incorrect diagnoses. Meanwhile my loved one continuously expressed to medical staff that he was having trouble breathing, his cry’s for help fell upon deaf ears as they continuously said if he doesn’t quit complaining they’re discharging him after he had been admitted and been in the hallways of the ER for almost 48hrs. Medical staff had no medical history or medication list for my loved one as they were “too busy” to allow me to have contact with a Dr for the first 48 hours he was there leading to him missing multiple doses of crucial heart blood pressure and breathing medications he needs to survive. The secretary Sara who works in the Emergency department was extremely rude to me, cussed at me and hung up on me multiple times, when I was calling concerned about my loved one trying to get in touch with a nurse to advise them of his medications and medical history. Then after they transferred me to her again she refused to even answer and transferred me to registration and I told the man in registration everything and he advised me that if the dr wants to discharge him it doesn’t matter if he dies when he walks out the door because he is too weak to even walk, that they’re is no way they can hold someone who is not safe or in terrible health. Then when a dr finally called me they advised me that they have no idea what his medical history is or what medications he is supposed to take to be on because he can’t breathe properly to tell them. She then argued with me that his safety isn’t their problem and then put me on hold and came back saying “I just spoke with a hospital it’s who has been doing this a lot longer than I have and she told me that we can seem him not safe to go home so he can’t breathe properly remain admitted and get the help he needs” that was a relief. 12 hours after that they finally had him in a room on 3 north. The dr I talked to on Valentine’s Day told me he may have mesothelioma and is still anemic. His hemoglobin decreased yet they told me it had increased which was incorrect. They still have yet to do anything to help correct his anemia and his breathing despite the fact that he has CoPD and Emphysema and is struggling to breathe. This evening I had tried to call the nurses station on 3 North 6 different times and every time it rang repeatedly with no answer until it disconnected itself. I’m just trying to check on my loved one, I need to know he is safe and okay. This is unacceptable for a hospital. I was also transferred to performance review and left a lengthy voicemail with contact information for me 4 days ago and haven’t heard anything back from them. It’s clear whoever is responsible for running this care facility is negligent and not responding to numerous complaints about the irresponsibility being demonstrated by a large amount of the staff here. It’s sad to see this is how veterans are treated after fighting for our country. Shame on you Geneva General, whoever owns this establishment should be ashamed of themselves for allowing this type of treatment to continue for so long.