Gentle Dental Care of Rochester - Rochester (NY)

5 /5 Trimain Gough: If I could rate higher than five stars, I absolutely would. As someone with a low tolerance for pain, I was relieved to find that Gentle Dental truly lives up to its name! My visit for an extraction x-ray was outstanding. From the moment I walked in, the reception staff made me feel welcome, especially Leslie a kind spirit, who provided exceptional service. She patiently explained each step of the process, clarified the costs, and ensured I felt comfortable during my x-rays. I was pleasantly surprised to learn that I could have my extraction done the same day, which was a huge relief. Dr. Manuel Botana was wonderful—he took the time to reassure me that I was in good hands and made the entire process as painless as possible. He was right; it was quick and surprisingly comfortable, with only the slight sting of the anesthesia being the only discomfort. Im incredibly happy with my experience at this dental office, so much so that I’ve referred them to my best friend. I highly recommend Gentle Dental to anyone looking for a compassionate and professional dental team!

5 /5 Tavante Conyers: The employees were very respectful and focused. My overall experience was great. Did not spend to much time at all. Although i am always nervous when it comes to dentist they did a nice job at keeping me calm. Oh yea i enjoyed the vibe of music too. I recommend their services any day.

2 /5 Behind The Veil: Ive gone here to get my wisdom teeth taken out and had a great experience. I then wanted to make an appointment for a regular cleaning after waiting until I was no longer pregnant, and they gave me an appointment 3 months out. I took it and decided to get everything situated for when I needed to go. My previous dentist that didnt take my insurance told me I had 13 superficial cavities that should be filled to avoid any kind of issues, so I was looking forward to it. I got to my appointment and the woman who seemed to not speak too great of English, but did speak Spanish, sat me down and took this small handheld x-ray machine to take my teeth x-rays. It didnt seem to work very well and Im not sure why they didnt take me over to the large machine like they did before but they couldnt take them at that time due to my pregnancy. The dentist then came in and asked me if I was in any pain, and I pointed to one of my front teeth that had been hurting me for a bit of time. I was then told by him that it was "just gingivitis" and I had no cavities! (He hasnt even looked in my mouth fully at this point). He also looked at my tooth in the front and said that the spots I see are just "leftover composite from braces"....... I havent had braces for over 10 years and I told him that it started 2 years ago almost and the rot had slowly gotten worse and feels uncomfortable into my gums and jaw. He swears that my tooth will get better if I "buy this toothbrush" and "brush better". Are you serious? My appointment ended up taking a total of maybe 10 minutes after waiting in the waiting room for an hour. Nothing was done to help me, not even a cleaning, and I was sent home with an advertisement pamphlet. Seriously unprofessional to not listen to your patients when they tell you something important like that. Ill be trying to find a different dentist from now on.

1 /5 Laura Burley: Worst experience of my life. All of a sudden I didnt have an apt, and they dont take my insurance even though I confirmed a million times with them. DO NOT WASTE YOUR TIME *Note to the owner....Youre right Im not a patient. I only talked to your staff 3-4 other times to confirm you accept our insurance, and to schedule. They had me wait so I did. Then scheduled months ago for today to be told I dont have an apt AND you dont take my insurance LOL Oh and you are on the list of providers my insurance takes so thanks for the useless advice! Hope you all have the day you deserve.

1 /5 Penelope Garcia: i went twice for cleanings and they were the roughest, most painful cleanings i have genuinely ever experienced. im not sure if it was the specific hygienist i saw those times or what. after the second time i had to go to another dentist because i was experiencing pain in my gums and the hygienist had scraped away my gum tissue between two of my teeth so more food was getting stuck in that spot. im willing to give this place the benefit of the doubt since the reviews seem generally positive but that one hygienist is far, far, faaaar too rough