new-york Date: 05-19-2025

Best 18 Dental Clinics and Dentists in Rochester, NY new update 2

You Can Rely On
Name salonsAddress
1Silver Maple Dental2480 Browncroft Blvd Entrance A, Rochester, NY 14625
2North Coast Dental Group1875 Hudson Ave, Rochester, NY 14617
3Spinelli Dental2700 Elmwood Ave, Rochester, NY 14618
4Dr. Susan Bracker, DDS1 Saredon Pl Suite 100, Rochester, NY 14606
5Contemporary Dentistry2052 S Clinton Ave, Rochester, NY 14618
6Urgent Dental Care1740 Culver Rd, Rochester, NY 14609
7Liberty Dental Arts2749 W Ridge Rd, Rochester, NY 14626
8Gentle Dental Care of Rochester295 Monroe Ave, Rochester, NY 14607
9Buhite & Buhite, DDS564 East Ridge Road Suite 201, Rochester, NY 14621
10Sansone Family Dental Practice LLP4343 Dewey Ave, Rochester, NY 14616
11Lilac Family Dental214 W Commercial St, East Rochester, NY 14445
12Adina Family Dental Care1101 English Rd Suite B, Rochester, NY 14616
13Dakwar Family Dentistry- Dr. Caprice Dakwar2997 Buffalo Rd Suite 6, Rochester, NY 14624, United States
14Randy G. Raetz, DDS, PLLC2273 S Clinton Ave #1, Rochester, NY 14618
15Brighton Dental Care | No.1 Dentist Clinic In Rochester New York NY2000 S Winton Rd Building #3 Suite 103, Rochester, NY 14618
16Center for Cosmetic Dentistry34 Buckman Rd, Rochester, NY 14615
17Crossbridge Dental, PC2000 S Winton Rd Building 4 Suite 300, Rochester, NY 14618, United States
18Flower City Dental East Rochester317 Main St #1000, East Rochester, NY 14445

1.Silver Maple Dental

Address: 2480 Browncroft Blvd Entrance A, Rochester, NY 14625

Review images Silver Maple Dental

(432) Reviews Silver Maple Dental:

Anna Vattana Just finished my first cleaning with Lexi! She was so sweet and did an awesome job. She made sure that after every step, she checked in with me to make sure that I was still comfortable. I really appreciated that, and I left with my teeth feeling so smooth! It has been 3 years since my last cleaning, and I did not feel any judgment from her or from Dr. Cohen. I also brought my 10-month-old daughter for her first dental appointment, and they were so sweet with her in the office. They played fun music, and Dr. Cohen used a silly unicorn stuffie with teeth to show my daughter exactly what she was going to do. It was a very positive first dental experience for my baby! I will be sure to refer friends and family to Silver Maple Dental, and maybe this is a little weird, but I am looking forward to my next appointment with this dentistry! Thanks!
5 /5
KATE LINDER This was a positive experience for me. I am a new patient and I was pleased with how nice the staff are. I really appreciated Dr Cohen taking so much time to sit down and review the X-rays and concerns with me. It did not feel rushed and she helped me feel at ease. Super sweet and pleasant.
5 /5
Susan Tatlow Lexi is a fantastic hygienist. She is very skilled and knowledgeable. She takes pride in the care and attention she gives her patients. Lexi communicated clearly and frequently throughout the duration of my recent cleaning to ensure I was comfortable and included in the cleaning experience. Dr Allison Cohen is kind and thorough. She demonstrates familiarity with her patients and their unique dental care needs. 10/10 recommend Silver Maple Dental.
5 /5

2.North Coast Dental Group

Address: 1875 Hudson Ave, Rochester, NY 14617

Review images North Coast Dental Group

(428) Reviews North Coast Dental Group:

Rachael Dr. Taha Khan and his assistant were excellent with my 20 month old! The office was kid friendly and my son asked for "more dentist" on the way home. We had a great first experience, thank you.
5 /5
yanetsy caballero My children had their first appointment at the clinic and I was delighted. Everyone is really very kind and friendly. Do not hesitate to go to this clinic.
5 /5
Sidney Shaffer Great pediatric practice that as of the date of this review takes Child Health Plus (very difficult to find quality practices that did) insurance for my 2 year old. Dr. Khan is AMAZING! He made sure she felt at ease with the tools that would be used prior to starting the cleaning and he also made sure that the whole appointment was a memorable experience for all of us. Would highly recommend this practice!
5 /5

3.Spinelli Dental

Address: 2700 Elmwood Ave, Rochester, NY 14618

Review images Spinelli Dental

(410) Reviews Spinelli Dental:

Gabriella Sterne Spinelli Dental makes caring for your teeth a breeze! The office is calm and very clean, and the staff makes insurance reimbursements simple. I always see Olga for my teeth cleaning and I really look forward to it! She’s great to chat with, does excellent work, and makes me feel good about caring for my teeth. She even got my partner to start flossing—a true miracle! I highly recommend Spinelli Dental!
5 /5
Gary Celentano Dr Spinelli is great, always professional and his dental work is a 10/10 he’s patient and answers any questions I have. Appointments are on time and I feel like I’m in and out pretty quick. The office is very clean and modern. The staff is also always nice and professional! here is a picture of 8 crowns he did
5 /5
Janet Pelliccia Very pleasant atmosphere, very professional and friendly staff and dentist… thorough exam with excellent results for my procedure from Dr. Glenn. I am highly recommending Spinelli Dental.
5 /5

4.Dr. Susan Bracker, DDS

Address: 1 Saredon Pl Suite 100, Rochester, NY 14606

Review images Dr. Susan Bracker, DDS

(404) Reviews Dr. Susan Bracker, DDS:

Ashley Moore I had some dental experiences as a kid and young adult that caused me to have extreme anxiety when visiting a dentist even for a cleaning. I drive 45 minutes to this office because I feel comfortable and like my needs and fears will be heard here. I self pay and the prices are affordable enough for me to be able to do so.
5 /5
Gordon R My first visit revealed Dr. Bracker and her team to be knowledgable, happy, kind, and thorough. Yes, I do have a few issues but I am confident that they can meet my dental health needs.
5 /5
Penguin817 Brenda, the dental hygienist was amazing. However, after she finished the cleaning, I waited over 20 minutes for Dr. Bracker who never came to my room. My time is just as valuable as hers and therefore I left without my final examination. I have been brought to Dr. Bracker‘s practice due to the fact that my dentist retired and has moved his practice under Dr. Bracker based on this experience I will be looking for an alternative. Later this evening, I received a call from Dr. Bracker stating she was calling me from her personal cell phone and that everything on my x-rays looked fine.... Then she said "and SORRY!" And SORRY - What kind of response is that???!!! I will greatly miss Dr Cohen and Michelle his hygienist.
1 /5

5.Contemporary Dentistry

Address: 2052 S Clinton Ave, Rochester, NY 14618

Review images Contemporary Dentistry

(394) Reviews Contemporary Dentistry:

Karyn Sochacki My husband and I just had our first visit. The office staff is so polite and professional. Dr. Palacio was generous with her time. She was easy to talk with and made our dental plans easy to understand. We didn’t feel rushed! We are happy to find an office that uses natural holistic protocols.
5 /5
Bozena Granat I have experienced many, many teeth cleanings in the past. Angel at Contemporary Dentistry is one of the few dental hygienists who exceeded my expectations! Detail oriented, gentle and very respectful. Double checks on you and makes sure you are comfortable with the procedure. I will make sure to book my next cleaning with her!
5 /5
Ann I have been dealing with a dental issue for many years. Dr. Messer and staff have been helpful, supportive and understanding. Referrals have been made to hopefully finally resolve this issue. Most appreciative and grateful for their help. Antoinette L.
5 /5

6.Urgent Dental Care

Address: 1740 Culver Rd, Rochester, NY 14609

Review images Urgent Dental Care

(390) Reviews Urgent Dental Care:

James Mohrman I was initially very pleased with the service I received—everyone from the receptionist to the dentist provided five-star care. However, my experience took a frustrating turn when my X-rays from Urgent Dental were not forwarded to my dentist as expected. When I raised my concern with management, I was met with defensiveness rather than a willingness to resolve the issue. It was an unpleasant and disappointing interaction. If you choose to go here, double-check that they have the correct email to forward your records, and unfortunately, be prepared to advocate for yourself to ensure your information is handled properly. I originally left a five-star review, then had to downgrade it to three stars. But after reading the owner’s response, I was absolutely disgusted—now it’s a one-star review. It took two weeks and a call to my dentist for me to realize they never even sent my x-ray. When I followed up, it became clear they had used the wrong email. Mistakes happen, but instead of owning up to it, they acted like they had done everything right—which is a blatant lie. Because of their incompetence, I had to spend another $200 for a new x-ray at my oral surgeon, even though I had already paid for one at Urgent Dental. Completely unacceptable.
1 /5
Mayra Ortiz Visited 4/6/2025 The level of professional service I received from the moment I walked in until the procedure was complete was in the superlative. I appreciated the clear communications regarding expectations. The explanations were clear. Dr Laura provided excellent responses to questions and utilized fun visual aids (my tooth). The care was painless and finished before I knew what happened. The office was very clean. I appreciated the level of care I received from the time I walked in until the time I left.
5 /5
Robert Mulholland Amazing experience the entire staff was so friendly and knowledgeable, Dr. Ron was amazing very knowledgeable, i went in with a infected tooth and a lot of swelling in my cheek. Dr Ron took all the necessary steps and got me back to normal highly recommended if you are in need.
5 /5

7.Liberty Dental Arts

Address: 2749 W Ridge Rd, Rochester, NY 14626

Review images Liberty Dental Arts

(363) Reviews Liberty Dental Arts:

Bobbi Zalar Went to Liberty Dental Arts in Greece because I needed a tooth extracted. They completed a panoramic scan, told me I needed a crown on a different tooth then referred me to another dentist for the tooth extraction because they would only extract the tooth if I was willing to do an implant for over $5,000. I, therefore, called the referred dentist but when I requested Liberty to send my scan to the referred dentist Liberty Dental Arts told me it would cost me over $400 to send the scan! Although the women who answer phone and schedule, etc. were very nice, the policies set forth in this office by management are horrible and not in the least bit focused on patient care.
1 /5
J N Completely incompetent Dental office. Do not ever go here. They repeatedly cancel appointments, but if you cancel an appointment with them, you are kicked out of the practice automatically. they do not have enough dental assistants or staff. At this point, I am going to make sure that this dental office never opens again. I had an appointment scheduled eight months ago. They said someone would call me back to reschedule. No one has ever called back so I called the other day and schedule an appointment for May 5. They Didn’t even call me, they texted me letting me know that they canceled the appointment. I called immediately and of course, none of the office staff answers because they don’t want to take responsibility. Do not and I repeat do not ever go to this dental practice (if you can even call it that. Not to mention the last time I was there, the guy who cleaned my teeth, was flirting with me the entire time instead of doing his damn job
1 /5
scott vogel Always read reviews b4 you make an appointment! Office staff (girls) GREAT! Dr. was a real piece of work! Dismissive and arrogant as well as condescending. Excuse me doc but my apt was 11:30 not 12:30 when you had to be prodded in to see me by the assistant and my situation was clearly stated to the receptionist upon making the appointment. You knew why I was coming in so if youre not going to help someone when you know what their coming in for, dont make the appointment. Best believe Im contacting insurance to block your attempt to bill them!
1 /5

8.Gentle Dental Care of Rochester

Address: 295 Monroe Ave, Rochester, NY 14607

Review images Gentle Dental Care of Rochester

(357) Reviews Gentle Dental Care of Rochester:

Trimain Gough If I could rate higher than five stars, I absolutely would. As someone with a low tolerance for pain, I was relieved to find that Gentle Dental truly lives up to its name! My visit for an extraction x-ray was outstanding. From the moment I walked in, the reception staff made me feel welcome, especially Leslie a kind spirit, who provided exceptional service. She patiently explained each step of the process, clarified the costs, and ensured I felt comfortable during my x-rays. I was pleasantly surprised to learn that I could have my extraction done the same day, which was a huge relief. Dr. Manuel Botana was wonderful—he took the time to reassure me that I was in good hands and made the entire process as painless as possible. He was right; it was quick and surprisingly comfortable, with only the slight sting of the anesthesia being the only discomfort. Im incredibly happy with my experience at this dental office, so much so that I’ve referred them to my best friend. I highly recommend Gentle Dental to anyone looking for a compassionate and professional dental team!
5 /5
Tavante Conyers The employees were very respectful and focused. My overall experience was great. Did not spend to much time at all. Although i am always nervous when it comes to dentist they did a nice job at keeping me calm. Oh yea i enjoyed the vibe of music too. I recommend their services any day.
5 /5
Behind The Veil Ive gone here to get my wisdom teeth taken out and had a great experience. I then wanted to make an appointment for a regular cleaning after waiting until I was no longer pregnant, and they gave me an appointment 3 months out. I took it and decided to get everything situated for when I needed to go. My previous dentist that didnt take my insurance told me I had 13 superficial cavities that should be filled to avoid any kind of issues, so I was looking forward to it. I got to my appointment and the woman who seemed to not speak too great of English, but did speak Spanish, sat me down and took this small handheld x-ray machine to take my teeth x-rays. It didnt seem to work very well and Im not sure why they didnt take me over to the large machine like they did before but they couldnt take them at that time due to my pregnancy. The dentist then came in and asked me if I was in any pain, and I pointed to one of my front teeth that had been hurting me for a bit of time. I was then told by him that it was "just gingivitis" and I had no cavities! (He hasnt even looked in my mouth fully at this point). He also looked at my tooth in the front and said that the spots I see are just "leftover composite from braces"....... I havent had braces for over 10 years and I told him that it started 2 years ago almost and the rot had slowly gotten worse and feels uncomfortable into my gums and jaw. He swears that my tooth will get better if I "buy this toothbrush" and "brush better". Are you serious? My appointment ended up taking a total of maybe 10 minutes after waiting in the waiting room for an hour. Nothing was done to help me, not even a cleaning, and I was sent home with an advertisement pamphlet. Seriously unprofessional to not listen to your patients when they tell you something important like that. Ill be trying to find a different dentist from now on.
2 /5

9.Buhite & Buhite, DDS

Address: 564 East Ridge Road Suite 201, Rochester, NY 14621

Review images Buhite & Buhite, DDS

(329) Reviews Buhite & Buhite, DDS:

Amanda Russi I had a wonderful experience with Dr. Qaraghuli and his dental assistant, Della yesterday. They made my filling a quick, pain-free and lighthearted experience! I left feeling more informed about cavity prevention, and very relieved that an experience I have dreaded in the past was so easy!
5 /5
Maria Casanzio Buhite & Buhite, DDS has been our family’s dental provider for decades, and we couldn’t be more satisfied. From cleanings to extensive repair work and implants, the results are extraordinary. I would highly recommend this provider to anyone!
5 /5
Mike Shanks Recommend an extremely expensive dental plan that only lasted 5 years. After going to ohter dentist, we were told he should have never Recommend that plan of action. Cost us like 20k and have to start from scratch. Thanks "dr" Buhite for screwing our family over.
1 /5

10.Sansone Family Dental Practice LLP

Address: 4343 Dewey Ave, Rochester, NY 14616

Review images Sansone Family Dental Practice LLP

(326) Reviews Sansone Family Dental Practice LLP:

David J. Kommeth I met a new (to me) dental hygienist, Shelia. She was very professional and knowledgeable. She answered all my questions explaining the X-rays, etc.
5 /5
William Ramage I am very thankful for everyone at Sansones Family Dental. The entire staff is amazing! Dr. David and Kaylee are the best and Im supper appreciative of the work they did for me. I hope you all have a great Christmas and Ill see ya in the New Year!
5 /5
Linda Mrozek Amazing dental office I had a filling that came out. They got me in right away.Took care of my tooth and it was absolutely wonderful no pain. I told them I was a good girl and even got a toy. Office is very clean and tidy staff is wonderful and Dr.David samson love him ,He was wonderful,Very professional.
5 /5

11.Lilac Family Dental

Address: 214 W Commercial St, East Rochester, NY 14445

Review images Lilac Family Dental

(302) Reviews Lilac Family Dental:

Michele Johnson Lilac Family Dental has been a great dentist office for me. I had a dental emergency two days ago, and they got me in quickly to resolve my issue. The front desk receptionists are pleasant and friendly, and they do a thorough job explaining things. The dental team- everyone involved - is skilled, calming, and explain anything and everything. I have never felt judgment from them, and when I started going, my teeth were not in good shape to say the least. They are a wonderful dental practice, especially for people like me who have had dentist anxiety in the past - I 100% recommend them.
5 /5
Margie Mitchell I have been going to Lilac Family Dental for several years. Everyone I have come in contact with has a great amount of experience and they’re kind and they explained every little detail that you need to know which is very important in dentistry. This is a really a great Office, the hygienist the Dentist, everyone is so nice and professional and always gets the job done. They do in-house crowns, which is wonderful you get it all done in one day. I highly recommend this office.
5 /5
JoAnne Ryan Lilac Family Dental is such an amazing practice! I have received outstanding care each and every time I have been seen by the group. From their wonderful receptionist Anna through each member of the team, their attention to detail, customer service and genuinely caring about their patience’s, comes through from the time they welcome you as a friend through the highly skilled care they deliver! I recently had to have an urgent appointment and they did everything they could to schedule me that day so that my issue could be addressed in a timely way and I was able to attend a very important event. They always go above and beyond to make you feel comfortable and calm no matter what procedure is underway. I would highly recommend this practice to anyone who is new to the area looking for a dental group or anyone who is thinking about switching. I have been in the healthcare field for many years and honestly can say that their standard of care is exceptional as is their patient focused model of care!
5 /5

12.Adina Family Dental Care

Address: 1101 English Rd Suite B, Rochester, NY 14616

Review images Adina Family Dental Care

(295) Reviews Adina Family Dental Care:

Madeline Bohl Wonderful practice with caring, friendly, and professional staff. The providers were happy to wear N95 respirators to make the experience safe for me, which was wonderful! It was clear that they care about their patients health and well being.
5 /5
D F Moved here 2 years ago. Researched reviews and found a dentist at WNY Dental. Saw her for my first visit, then never again- only dentist available at their group was a grumpy man. Then I required a procedure and found out my dentist had left the practice, leaving Mr Grumpy (and I’m being polite here). And my hygienist was extremely aggressive; thats the best word I can find. I thought my teeth were that bad requiring that aggressiveness, but today, after going to Dr Adina and her hygienist, Sara, I found out my teeth were not bad at all! My teeth had never been that bad prior to moving here, but thought my teeth maybe had taken a turn for the worse or I hadn’t been taking care of them properly. I was considering getting sedative dentistry, that’s how bad my previous cleanings were - I started taking Motrin or Tylenol prior to visits without relief. And she told me I had to come 3 times a year, get special fluoride treatments and toothpaste. Apparently this was not necessary and quite expensive even with my dental insurance. Needless to say, I am thrilled to find Dr Adina and Sara, and the manager ,Maria, who was so patient, helping me deal with issues regarding needing premedication prior to any dental procedures. Oh my goodness- so glad I found them!
5 /5
Robert Host I was able to schedule a cleaning within a day of calling. Entire staff was very friendly and professional. Appointment started right on time and I was also able to consult with the dentist. My followup appointment in April also went very well. Very friendly and put me at ease despite a significant amount of drilling to remove a cap. This will definitely be my dentist for the foreseeable future.
5 /5

13.Dakwar Family Dentistry- Dr. Caprice Dakwar

Address: 2997 Buffalo Rd Suite 6, Rochester, NY 14624, United States

Review images Dakwar Family Dentistry- Dr. Caprice Dakwar

(286) Reviews Dakwar Family Dentistry- Dr. Caprice Dakwar:

Lena Watson Dr. Dakar is absolutely amazing! She works with a great team in and out of office ( Thomas Zahavi ) . I Highly recommend if you looking for a caring reliable good dentist."
5 /5
Matthew Nardone A few years ago I felt like I needed to find a better dentist. A friend recommended Dakar. It was a much better office than I had from the front desk to the hygienist staff. All around a much better quality of services.
5 /5
albert broccolo Dr Dakwar and her team are amazing. I’ve been trying to find a good dentist for a few years, and not had any luck until finding fantastic dental office , very very happy with the work they have done. Thank You Doctor Dakwar!
5 /5

14.Randy G. Raetz, DDS, PLLC

Address: 2273 S Clinton Ave #1, Rochester, NY 14618

Review images Randy G. Raetz, DDS, PLLC

(274) Reviews Randy G. Raetz, DDS, PLLC:

Abigail Woodard We love getting to see Krystal. My 2.5 year old is comfortable and calm in her care. She is so patient with her and does a great job teaching her to take care of her teeth.
5 /5
Dave Ghidiu I brag to all my friends about my dentist. Dr. Raetz is the best! Personal attention, the highest care, the greatest technology, and all around great experience! Ive had the absolute BEST dental experiences there. Such a friendly, caring group of people. I cant imagine a better experience. Do yourself (and your teeth!) a favor - GO TO DR. RAETZ!!!
5 /5
Jess M Switched to this office several years ago after a bad experience with another dentist who claimed my mouth was riddled with cavities. Spoiler alert: it was not. The staff here are a delight and Dr Raetz is fantastic. He’s helped with my TMJ and always ensures any work I DO need done is pain free. I tend to require extra dental anesthetic and he’s never once made me feel bad about it. I also have a problem filling that likes to occasionally break—it’s always fixed promptly! All around an excellent office and I recommend them to everyone.
5 /5

15.Brighton Dental Care | No.1 Dentist Clinic In Rochester New York NY

Address: 2000 S Winton Rd Building #3 Suite 103, Rochester, NY 14618

Review images Brighton Dental Care | No.1 Dentist Clinic In Rochester New York NY

(266) Reviews Brighton Dental Care | No.1 Dentist Clinic In Rochester New York NY:

Melanie Brumbaugh Dr. Jay is extremely nice and knowledgeable. He explains everything very well and makes sure he has answered any and all questions you have. Definitely the best dentist I have ever been to.
5 /5
Mary Rush Dr J is great! My first visit was a consultation and he was kind, considerate and took a lot of time with me to discuss possible options for my issues. It’s a comforting , welcoming environment!
5 /5
fozia baloch Outstanding Dental Care! Brighton Dental Care exceeded my expectations! The staff is kind, professional, and extremely knowledgeable. The clinic is clean and equipped with the latest technology, making each visit smooth and comfortable. I had a dental implant done, and the process was seamless. Highly recommend this clinic to anyone looking for top-quality care!
5 /5

16.Center for Cosmetic Dentistry

Address: 34 Buckman Rd, Rochester, NY 14615

Review images Center for Cosmetic Dentistry

(243) Reviews Center for Cosmetic Dentistry:

Kelly Ellen Burdick I have never been happier with a dentists office ! From the moment you walk in the staff is so kind and welcoming. Dr Pogal is beyond skilled and precise. The moment I met with her about getting veneers I knew she was ‘it’ and this office was exactly where I meant to be. Kathy is a ray of sunshine. I have never been happier with a dental office and highly recommend. My veneers look amazing and have brought me such confidence!!
5 /5
Marianne Warfle The kindest and nicest staff and a great experience for me. Thank you!
5 /5
Jessica Maldonado Amazing dentist!! Super professional and clean I absolutely loved my experience, the front desk clerks were so friendly, the doctors were awesome and gentle with me they did a great job and made me feel safe
5 /5

17.Crossbridge Dental, PC

Address: 2000 S Winton Rd Building 4 Suite 300, Rochester, NY 14618, United States

(198) Reviews Crossbridge Dental, PC:

Vicki Childers Dr. Palmer and her staff are the best! Thank you all for fitting me in and addressing my very sore tooth issue. The entire staff is welcoming, professional and knowledgeable. Im very happy I chose Dr. Palmer as my dentist!
5 /5
Melvia Wong Love Dr. Palmer and the dental services she and her staff provide. Very pleased with everything. I highly recommend her services.
5 /5
Tom Becker I honestly love Crossbridge Dental, Dr. Palmer, and every associate here. They make me feel so comfortable, and treat me like a friend. Honestly, absolutely awesome. I actually look forward to going to the dentist, ha.
5 /5

18.Flower City Dental East Rochester

Address: 317 Main St #1000, East Rochester, NY 14445

Review images Flower City Dental East Rochester

(195) Reviews Flower City Dental East Rochester:

Kaley Goetting Avoid at all costs. Like many other reviews, I had an appointment scheduled for a cleaning, and the day of I never received a confirmation reminder. Luckily I decided to call, only to find out my appointment had been cancelled because they no longer took my insurance. If I hadnt called, I wouldve gone to the appointment with no coverage. Absolutely ridiculous I didnt get any notification to this change. Today, I finally got in with a new dentist. Turns out, for the past 4 years that I was having cleanings done at Flower City, they were doing a poor job. My hygienist today told me that the build up I had was far more than what would have accumulated since the last time I had a cleaning at Flower City. Terrible customer service on top of doing an awful job on my teeth for years? Dont go to any Flower City Dental- all of them are just as bad as the other locations.
1 /5
J X I recently visited this office for dental work and, unfortunately, I won’t be returning once they complete my treatment. The front desk staff seem to be trying their best, but there were consistent issues with miscommunication, lack of communication, and overall lack of care during my visits. If they take offense to this, as other reviews have mentioned, I have no problem finding professionals elsewhere—keyword being professionals. Dr. Christie performed a cleaning for me, during which he failed to use suction, leaving me to deal with the discomfort of excess saliva pooling in my mouth. At one point, he even trailed ropes of saliva across my face. When the cleaning was done, he abruptly propped my chair up while I was still covered in spit, blood, and paste. Instead of offering to help clean me up, he acted as if we were done. I had to find paper towels on my own to clean myself off before leaving an office that I dont have an intimate understanding off like Dr. C should. Additionally, I needed a referral to a specialist for a procedure they don’t handle in-office. The first referral they provided didn’t accept my insurance, which is understandable. However, it then took another week—and would have been longer if I hadn’t called to follow up—just to get a new referral. Even then, I was asked where I wanted to be referred, which felt unprofessional. Throughout this entire process, Dr. Christie explained very little about the treatment I needed. Instead, I was bounced around with names, numbers, and dates, as if I wasn’t in control of my own healthcare. If you have sensory issues, value personal space, or simply want better care, I strongly recommend looking for a more professional dental office. Despite the efforts of some staff members, there are too many factors here that outweigh any positives Update (1yr later): They continue to disappoint. If you can help it - dont come here - Im not going to retrigger myself by getting into the new details, but save yourself...
1 /5
Tasha Zehr They have canceled my cleaning appointment three times. I went in today from my appointment and was told I could not get X-rays as the tech went home early. I had to reschedule to get my cleaning, exam, and x-rays on the same day, which is usually how the dentist operates. I already paid upfront for the year for the two cleaning and exams and the x-rays. No apologies. The reception could not have been more apathetic and the dentist seemed clueless.
1 /5