2 /5 Cory Goodfriend: I had a mixed experience at Torrado Dental in Rochester, NY. On the positive side, Dr. Torrado performed a root canal that went very well. The procedure was handled professionally, and I initially felt confident in the care I received.
Unfortunately, the quality of a subsequent cavity filling was disappointing. The filling was placed directly over a nerve that was close to the surface of the tooth, which led to significant nerve irritation and, ultimately, infection. I returned to Torrado Dental multiple times due to the worsening pain, but each time I was told that the work was fine and that there was no issue with the filling. I was prescribed antibiotics, but the pain persisted and only intensified.
After continuing discomfort, I sought a second opinion through urgent care. Their X-rays clearly showed that the filling was placed directly on top of the nerve — a mistake that could and should have been avoided. What’s more troubling is that Dr. Torrado and his staff refused to acknowledge any error, even when the problem became more obvious with time and imaging.
I’m now left dealing with ongoing pain and the frustration of not being heard or helped effectively. While I appreciate the root canal work, the handling of the cavity filling and the lack of accountability afterward have left me unable to recommend Torrado Dental with confidence.
