1 /5 Mel: As promised, I am writing my review. I live on Long Island, but work in NYC, and I chipped my tooth the other day, and I wanted to consult another dentist here regarding the chip so I came to this location since I was here for work. Scheduling was ok, the front desk staff were also ok in the beginning. The doctor saw me on time, but was trying to sell me on some stuff other than what I came in for. He was saying I could use braces or Invisalign and was examining my mouth when I originally came in for a chip on my bottom tooth, which struck me as strange. Then he said it looks like I have a new cavity forming. I asked if he could do x-rays, and that I should be covered under the SMILIST ONE DENTAL PLAN. (It is my understanding that all my dental consultations are free under this plan, to address any concerns I may be having). I asked him to ask about whether or not I am covered for x-rays so he could just do them while I’m there. So I waited a bit until one of the workers came up to me and said that I owe $99 for the visit today, which I would be charged regardless of whether I got the x-rays done. This was strange to me because I know that the consultations are supposed to be covered in full so the worker got her manager named Nicole (I guess?) to come in there and scold me telling me that I owe the $99 regardless of whether I get the x-rays done and wouldn’t let me leave unless I paid. So I had to pay to get out of there, otherwise I was being held hostage even though I knew that the visit should’ve been free. I tried explaining multiple times that under my plan, I am covered in full for specialist consultations and she was speaking misinformation to me the whole time saying that I have to be charged for the visit because what I got done was an adjustment and wasn’t covered under my plan and that I only have 2 visits covered in full and this was my “third” visit. I got sick and tired of the way I was being spoken to and the worker’s patronizing tone that I just said ok, paid and left. (Nicole I suggest you get put on a performance improvement plan for your unprofessional tone and aggression). Right after, I called my other dentist’s office to explain what had happened and they said that I shouldn’t have been charged at all, so that office called up the NYC location and eventually, the NYC office refunded me the payment. I don’t recommend these misinformed people at all. Save yourself the headache and go elsewhere. The doctor was weird too. Just rubbed me the wrong way. Dr. Shirzadnia. Thanks.
