Nuvance Health The Heart Center, a division of Hudson Valley Cardiovascular Practice, P.C. - Poughkeepsie (NY)

1 /5 Rich LeMond: If you go to the The Heart Center ask first what billing codes they are going to use when billing your insurance provider!!! They bill this Center under hospital procedures when it is a lab. The reason being they are paid more under hospital codes and unfortunately most patient insurances only cover a portion of hospital expenses i.e. 80/20; therefore, you will have far more out of pocket expenses than planned. In my case, I had an EKG, Ecco and monitor tests all took about 45 minutes, if billed properly I would have paid approx. $250 instead I was billed $2,500+ due to it being billed under hospital codes. You have recourse!!! I have reported this to the NYS Attorney Generals Office for patient advocate healthcare. I have photos of the room the tests were conducted in along with billing codes. NYS AG will investigate this poor billing practice.

1 /5 ryan young: First appointment (3months to get) with a physician was in Sharon CT - 1.2 hours from home. Took day off work and procured babysitter. Show up and physician was on sabbatical and nobody bothered to call. On reschedule, despite my calling in advance and being reassured that they were open, I showed up during snow and they were closed, and nobody bothered to call. Then had a tilt test, again took off work, procured a babysitter, showed up and was then told the test could not happen as I ate in the morning and did not come with an extra driver. Again, nobody bothered to tell me those instructions. Obviously, my time is not valuable to these people. Of note, the physician that I saw was capable so if you are willing to waste a ton of time with their ancillary staff, it is up to you.

2 /5 Ofer Tchernichovski: Our experience with the Heart Center was mixed: initially, diagnosis efforts by Dr. Ling seemed appropriate. She clearly cares, and swiftly ordered several diagnostic tests. Things got derailed when the tests came back negative. She dismissed the clinical symptoms, and trusted the negative tests results. Unfortunately, the ischemia test gave a false-negative (it is only 80% accurate). I cannot blame Dr. Ling, tests can be misleading, but I wish she had listened to us and kept digging. Other than that, our experience with both the pacemaker team, and the triage nurses, was not great. They are often less then proficient, and seem lazy, trying to brush off concerns and sending you elsewhere. In the end, switching to another center was life saving.

5 /5 Fred Couse: Had bypass surgery here in June (2021). My surgeon was not only exceptional, but kept me fully informed in a reassuring manner. The staff in this office are top notch, warm, and supportive. Bypass surgery is not a pleasant experience but ALL of the staff of this office made extraordinary efforts to make it much less so.

5 /5 vicky salciccia: Dr Hoch did my procedure-excellent bedside manners, explained everything prior in terminology those of us not in med field can understand All of the staff from reception, scheduling, lab, echo etc wonderful-very understanding, patient Greatly appreciated it going through my issues-I can not give enough thanks to everyone there for the kindness and Dr Hoch especially for his taking time to explain n follow up afterwards