1 /5 M M: Walk in. Staff are sitting down watching tv. Stood at the counter for several minutes. Finally get my car in. They lie and state the inspection wont pass and that I need parts I dont need. They never reattached ventilation to the engine and removed the fasteners for it.
Took it to another dealer. They fixed it for the labor charge of one hour.
Been here a couple times. Its fifty fifty on quality repairs. Overall annoyed. Will avoid this location in the future.
Original review: Like every other west herr location, customer experiences vary day to day. West Herr continues to grow beyond itself and its branding by putting their own conveniences above their customers, marking up services, not honoring commitments, and utilizing questionable ethics. This did not happen 20 years ago.