1 /5 Cheryl Zhu: The worst customer service I have ever experienced in my life. I came in today for a mani-pedi looking to do a sheer white color. However they did not have the color I was looking for, so I chose to do a nude polish instead. When she removed my original gel nails and started painting them, the polish had black specs of dirt in them so I told her I no longer wanted the manicure if there would be black spec embedded into my nails. I would have never removed my original gel manicure if I had known their polish was faulty. Additionally, after asking multiple times for a sheer white on my toes, the lady continued to paint them bright white, which I gave up on asking for. The pedicure was mediocre at best with streaky and unclean paint. Then she charged me $55 for the pedicure when the pedicure was supposed to be $30. I was charged for the manicure that I had not received as well as my gel removal which I would not have gotten if I had known their polish had mold-looking substances in them. I had been fine with paying for the gel removal however it did not seem fair to be paying for a manicure that they couldnt do for me. The salon itself looked dirty, unprofessional, and cheap. The ladies seemed nice at first however they only cared about being paid rather than their level of service. Their English was not very good which made it even more frustrating to communicate. Overall absolute horrid salon! I dont recommend it to anyone.
