RRH Diabetes & Endocrinology - Alexander Park - Rochester (NY)

5 /5 Lindsay Dailor: It’s crazy to me that this facility does not have more reviews, and positive ones at that. I’ve always had a great experience here. I switched over from my regular doctor managing my thyroid disease to Lorraine Medina and she is the first doctor I have felt like has treated me with respect and listened to what I have to say. She has communicated very well the past several years I’ve been seeing her and I wouldn’t ever want to go back or prefer anyone else. Most recently, my insurance no longer covered my thyroid medication, which sent me into a spiral. Luckily, I was able to connect with Andrianna and she was AMAZING. Stayed in touch with me every step of the way and moved the process along so incredibly quick. She called me prior to the weekend starting to let me know my insurance approved their request and I would be covered for the next year. That is exceptional and above and beyond customer care. I appreciate everyone I talk to at this establishment and feel my care is in great hands. Thank you everyone.

4 /5 V L: The doctor at this location is awesome! Glad my love one is understanding their illness and a doctor who cares. Only rated a 4 because there is one older receptionist who wears a big hat in the office that thinks she can talk to you in a rude, rachet condescending manner and she shouldnt be working at the front desk. I remained composed only because the doctor here is great and wouldnt want her to interfere wirh The care of my loved one. The office manager needs to hold her accountable this not the first time (over the phone) she has sarcastically said slick comments and thinks she is talking to a child, she also walked into the lobby staring me down and gossiping with her coworker unprofessional! Next time I will go higher up but an office manager needs to remind her of the code of ethics in caring for patients people are ill and dont need to be huddled with the likes of this individual. The well being of patients is priority and starts at the front desk!! However, I would like to command the friendly staff at the front who are always kind cant let this one rotten apple take your joy or effect your over all well-being! Thank you to those who always are polite caring and kind!

3 /5 Carmella Musgrove: I really hate how RRH sets up appointments with patients. If you have been seen within 3 years, then you are considered a new patient. Now, I have to wait 4 months out to be seen as a consultation appointment which in 30 minutes and have to wait some more for an actual appointment for and issue that I have already been seen for in the past. In other words, the issue I had before can be taken care of the same way as from one appointment. During my consultation appointment the doctor withh discuss my symptoms, ask my questions, and go over my ultrasound. Only to tell me I have to schedule another appointment for another biopsy. If theres an issue I will have to schedule yet another appointment. CAN WE JUST CUT TO THE CHASE AND MAKE THE CONSULTATION APPOINTMENT COMBINED. I should have made a appointment every year to make sure I kept my patient status current, so that Im never seen as a NEW PATIENT! This is extremely frustrating when you have to keep coming back!

5 /5 Brooke Cocuzzi: I worked with Dr. Li, he is incredibly intelligent and went above and beyond. To date, he is all around the best doctor I’ve ever worked with. Anyone would be lucky to have him on their care team!

5 /5 Taylor Bloise: Theyre pretty phenomenal. My a1c is lowering little by little and they work with my incredibly annoying insurance who didnt want to approve the dexcom g6. I also really like the doctor Mara Schroeder who understands my other conditions directly affect my diabetes and helps work around it. Shes very empathetic but then again, the entire staff is.