RRH Rochester General Hospital - Rochester (NY)

5 /5 Brooks Cressman: I had surgery on my foot at the hospital (on Portland Ave) on 1/16 on an outpatient basis. I found the staff to be wonderful, caring, thorough, communicative, and friendly. Someone had entered my name backwards in the system and the nurses quickly had it fixed and new labels made up. I felt very well taken care of and comfortable - which is so important because surgery can be quite anxiety provoking. My surgeon spent time with me before and after the operation, and the anesthesiologist went over everything with me before the procedure. The work to be done was clearly marked on my leg. Several nurses were involved in care and all were friendly, calming, efficient, and thorough. Afterwards, I was in the recovery ward. They brought all my belongings and had them right next to me, brought my choice of something to drink (water), and went over the discharge instructions. They waited to release me until all the discharge procedures were completed, and they were comfortable with my full recovery from anesthesia. Access to and from the hospital was easy. I am very satisfied and recommend the hospital to anyone.

1 /5 Avonnye Henderson: I wouldn’t even bring a dying ANIMAL here. I called to check on the status of my little cousin who was choking in his sleep and was taken here. The operator on staff was so rude and unhelpful. When I asked her to find the patient she was incredibly rude and mean to be about not knowing what room they were in. I get that some people handle stress differently than others but taking that out on families of patients in incredibly unprofessional!

1 /5 James Cassar: I have never received such deplorable treatment in my entire life. After fighting over my insurance literally the entire day, and sitting for 8 hours, with nothing having happened but for blood testing, never saw a doctor, never was treated, was entirely ignored so we abandoned hope and we left. This isnt a hospital its a fraudulent business milking our insurance. Literally achieved nothing going here.

1 /5 Kelly Johnson: I took my husband to the ER on Monday December 30th and we felt the person who showed the most care and compassion through the entire 10 hours we were there was the security officer at the front door. He was having a severe episode with his sciatica and had never been in so much pain. His leg was starting to get numb, but we were just a number along with so many other people there that day. We understand they felt overwhelmed, but they also were treating the patients in a very rude manner. After 10 hours, nothing was done, no tests were ordered and we were just sent home after he was in even more pain than before. We had to do a video visit the next day because he couldn’t get out of bed and then an ambulance the day after that, of course we went to a different hospital even though it was out of our network. He’s finally starting to recover after being taken seriously by other providers.

1 /5 Morinky Ogunse: Within the past 2 years I have been at my mothers bedside in every hospital stay and there have been times where You can hear nurses technicians and aides talking loud laughing and And being very disregarding Even ignoring a patient if yelling or calling out for help for them because they may be incompetent mentally due to The patient being overdosed with medication just to keep them sleeping All day. Leaving them to their own Device and out of their mental state. The care and compassion has left the building and we are on a time clock by the minute with casualties by the second 2nd for simple human era and neglect . If you are not watching over your loved ones, it is more than likely that they will not come home The same or not at all? Beware! My mother has been overdosed. Shes been given the wrong medication. She continues to get the same exams over and over again even though she comes in for minor or unfounded medical issues. I found her hanging off the bed literally almost on the floor to being in a chair and left there all day without any care or eyes to watch over her. I have written several complaints going through their system even when almost losing my mother to again human era. Not because she was sick. Not because she was diagnosed with anything that caused her element but because someone by hand or by not giving the proper care or attention not following up or following through. With the simple matter and each time each complain, it was unfounded by the medical association at RGH. So even though you may have no choice because you live in a community where this hospital or others like it is in your within your vicinity and you have no others other facility to compare to to take your loved one. The only thing I can do is tell you do not leave their bedside speak up for them. Know their history know the background. Know their doctors understand what the insurance offers. No their behaviors. Keep an eye on changes. You dont have to scream or yell or be out of control, but let them know that you are present and that you have family, friends, or loved ones that are willing to speak up on their behalf. And that you will go to the rooftop to let people know what is really going on inside of this broken medical system that we live in in the good ole USA. And most importantly, Let it be known to the doctors, the nurses, the techs charge nurses, nurse managers, the social workers, the caseworkers etc etc i That Your family friend or loved one is a human being who needs care, compassion and understanding and most of all safety from competent, trained, professional, compassionate service workers to someone who is human. Please keep an eye on loved one because if you Dont they wont!!!