Tend Park Slope - Brooklyn (NY)

2 /5 Mary Louise DuBose: Went in for my first visit thinking it would be as seamless as the ads claim- it was the opposite. They moved me to three separate rooms because the xray machines were broken. Ultimately did not end up receiving X-rays because of this and have to come back next week. To be clear, I don’t blame the team for this. Everyone was really nice and apologetic and I understand that tech issues happen, but it was quite frustrating after the 3rd room relocate. If equipment isn’t working I’d rather be rescheduled than wasting over an hour of my life and having to return again.

1 /5 Margaret Liu Clinton: DO NOT visit any Tend office. Everyone working there is lovely and competent, but if you are seeking actual medical care - visit a traditional dental practice. This review could easily apply to many medical start-ups that offer quick initial appointments, but have segmented their operations in such a way (to optimize profit) that any sort of follow-up becomes convoluted, if not to say impossible. The initial exam interface is great. The people on staff are great. Heres where things fall apart - I was diagnosed with an infection, told that I would receive a Rx for antibiotics, but the practice never called in the prescription. I emailed the practice, I emailed the doctor. No responses. I called two days in a row - after calling the pharmacy repeatedly - and the call center - also friendly, couldnt really help. I was told that the doctor was out and the other that was meant to call in the script - didnt. When this company claims to: "to prioritize your safety, health and comfort" - they dont. Each person on the team might try to do so - but the weakest link is a company that cant connect the providers care to the patient, unfortunately.

1 /5 Lisa Yu: This place is a complete scam. They push unnecessary treatments on you and falsely claim that your insurance will cover them. I went there for two years, and every visit, they tried to upsell me on treatments I didn’t need. Last time, they did the same—assuring me my insurance would cover it—only for me to find out later that it wasn’t covered, leaving me to pay out of pocket. I called multiple times, but no one cared that their staff is misleading and scamming patients. I have decided to file a misconduct complaint to NY department of health. I have noticed upselling was mentioned in other reviews. I encourage everyone else who has similar experience to file a complaint against them. In addition to upselling, the whole place feels impersonal and inauthentic. On top of that, their teeth cleaning is among the worst I’ve experienced. Avoid this place at all costs.

5 /5 Steph Acevedo: Tend Park Slope is amazing. Dr. Silvia Calderon is one of a kind and the best dentist I have ever had. Their long hours make it easy to schedule and are so helpful in everything they do.

5 /5 Fernando Betancourt: The team at Tend was professional, friendly, and made the whole experience feel smooth and stress-free. Everything was explained clearly, and I felt well cared for throughout the appointment. Would definitely recommend!