Tsou Beauty Lounge - Brooklyn (NY)

1 /5 Tya Arnold: i went in for a pedicure and left with SCRATCHES AND WELTS all over the top of my feet and they refuse to refund me for the inconvenience and harm. not sure of the tech’s name, illhana maybe? she wears a hijab- who was very kind and gave me a good polishing job but ultimately used the tool wrong. maybe my skin is sensitive, but i don’t think so- a pumice stone shouldn’t be used for bodily skin- only the soles of feet. at the time of the service i felt a slight irritation after the scrub but i didn’t mention it after because i thought that it would go away, but waking up the next morning, my feet were raw and full of scratches! my feet look god awful!! to make matters worse, the manager was very condescending and made statements that allude to me lying about this by saying that ‘they ran back footage and saw that i left satisfied.’ i was satisfied at that point because the scratches and pain hadn’t been as apparent, which i told her and they still insist that i dont deserve a refund and can only come in for another discounted service. its one thing to mess up, we’re all human, but to try to put blame and not take some accountability after causing literal BODILY HARM is just terrible business ethics. really shows the lack of empathy. save your money and go elsewhere!!!

2 /5 Molly Hodson: i’ve been really excited to try tsou since my usual nail tech left the neighborhood, but unfortunately my first experience here was disappointing. i booked a manicure with a specific nail tech based on her google reviews, and when i arrived for my appointment she told me she was busy with another client and that i should just go to another tech who was free at the time. i was confused by this but decided to get my appointment started, since the original tech didn’t tell me how long the wait would be. i thought maybe she would come take over on my nails after she finished up with the previous client, but she ended up taking a different client right after the original one left. the tech who ended up working on my nails was incredibly sweet, attentive and patient, especially since i was confused by the appointment situation and overwhelmed by gel options. i really appreciated the extra time she took to educate me on which gel base she would be using for natural nails based on my preferences and goals, and she even went out of her way to show me what different color and chrome combos looked like on some tester nails. i landed on a color and chrome combo that i absolutely love, but sadly i’m unhappy with the execution. the gel based turned out uneven and inconsistent, the edges of the polish aren’t clean, and my cuticles look and feel rough. i don’t foresee this particular manicure lasting very long before chipping, due to the way the polish was applied. when i’m investing in a premium gel manicure, i really make sure to do my research beforehand to find the right tech and make sure it’s worth the money. the tech who worked on my nails was lovely and professional, but my nails are not at the level that i was expecting them to be, based on photos of work done by the tech i originally booked with. i’m disappointed in the way that the appointment situation was handled, and i’m frustrated that i paid the same amount of money for a lower quality manicure. i’m willing to try again at tsou and book with a different tech who can deliver better results, and i hope that my original appointment will be honored this time. the owner arrived towards the end of my appointment and she was very warm and friendly, as was the overall atmosphere of the salon, so i truly hope my next experience is better here.

5 /5 Florence Duah: Q was so accommodating and careful. I was open to any nail tech as long as they were open to collaborating on a style to help me leave with something cute. She was so patient and did excellent work! My nail shape was chefs kiss. She also provided so nail care like a GREAT nail tech does. Completely enjoyed my service, thank you!

5 /5 Chim George: I did a walk in. I didnt realize it was appointment only. Met Kayla. she was kind enough to squeeze me in at no notice at all.she was kind, gentle,fast and did a perfect job.The place was clean and the workers were all super friendly. I really love my nails and would 100 percent recommend!

5 /5 Rachel Stone: My friend referred me to Tsou & I cannot be more happy with my nails. The salon is so cute & very clean. My nails have never looked better! Kieu was extremely efficient & did exactly what I showed for my reference photo. The price is very fair as well. I’ve seen Kieu three times now & I still stand by my first review. She slays every time. I show her my inspo pics & she has delivered each time while also free styling with her own touch.My second set (marble/smoke nails picture) lasted me SIX WEEKS. I highly recommend this salon. The salon is clean & the other techs are all super friendly as well.