4 /5 Victoria S: I waited about 15 minutes before being seen by Jamie and then by Jessica Urso. Both were attentive and listened carefully. I was also given different options which I appreciate. The only unpleasant person I encountered was the security man at the front door who asked me if I was here for urgent care. I told him yes. He got really loud and asked me again and I said yes. He then opened the plastic door to hear me and I said yes for the 3rd time. He looked so annoyed and bothered. Im coming because I dont feel good not to be treated like crap.Have some compassion/empathy training for him asap.