1 /5 Gordon Cook: It took me an embarrassingly long time to figure out this dentist was a total scam, so Im writing this review to try and help the next person. Wish I had read reviews on some other sites first. I went for years because it was conveniently located and the hygienists were very pleasant.
When my wife started going she was told she needed some procedure for several thousand dollars and she got it, trusting that they knew what they were doing, but in hindsight she had no symptoms before and quite a bit of pain afterwards. But her pain went away in a few days and life is busy; we stopped worrying about it, although she stopped going to that dentist.
I kept going every three months for cleanings (their recommendation to be more frequent) and they kept trying to sell me perio protect, which is a retainer that costs $1000. I always figured it was an upsell that I didnt need, but they can be charming and the office looks very professional. Eventually I figured, why not take care of myself? I paid up front, out of pocket, and the retainer was supposed to be delivered in a week when they would call me to come get it, but they never called. When I came in for my next cleaning in three months later, I inquired about the retainer and they scoured the office for it but eventually figured the order had never been transmitted to the lab. Ok, things happen - I was annoyed but not dramatically so.
Then the wheels came off: after my cleaning, the dentist came in and told me it was a blessing in disguise that the retainer had never been made because I needed $5,000 Invisalign, and the retainer would need to wait until after I had my teeth straightened. While I was disturbed they had pushed me so hard to get a treatment they were not telling me I shouldnt have gotten yet, at least they were now figuring it out. Mistakes happen. Ok great, I said, you can refund me for the perio protect retainer, and when Im ready Ill do the Invisalign.
But as soon as the word refund came out of my mouth, everything changed. The dentist berated me that it didnt work that way, and I had already paid for the retainer (which was supposedly never transmitted to the lab!), then she stormed out of the room. The business manager came in and tried to convince me to just do the Invisalign, but eventually she promised to speak with the owner and call me the next day - and that she would get me the refund. She never called. When I called back later, the business manager promised to mail me the refund to my house. Two weeks later, still no refund. Unfortunately, if I want my money back from these thieves who are hocking medically unnecessary treatment, I guess Ill have to sue.
Learn from my mistake, dont go near this dentist.
