Auburn Community Hospital - Auburn (NY)

4 /5 Marissa Hall: It was an extremely long wait to get a room but this is by far the best experience I’ve had with Auburn hospital. I was very pleased. All of the nurses and my provider were amazing, they looked at everything to figure out what was causing the pain. They did a great job at their jobs last night. In the past I would have gotten discharged for lower abdominal pain within 3 or 4 hours but they kept me there for 7 hours to make sure everything was okay. They informed me what was going on and what to do next. Thank you Auburn for making it the best experience with you guys to where I was in good hands last night!

2 /5 Theresa Cole: If you need to go to the hospital, youre better off going to Upstate or St Josephs instead. Yesterday, I had to go there, and the service was slow! It took 4 hours for my husband to be taken care of (I went as a support person). And then once we were in the patient room, not only did waiting take another 3-4 hours, there were no comfortable chairs. I sat on a stool and by the end, I was sore and achy. I will say the staff at least did try to be cordial.

5 /5 Alex Somerville: I was treated on November 25th for lung issues that made me pass out. The staff was not as slammed as hospitals can be,nthese days. I received empathy, professionalism and understanding. A nurse practitioner names Josh and a RN named Kelly were fantastic. Thank you to them. Life isnt easy for some of us. They cared and they were very sweet. My ailments were treated and I am home resting

2 /5 Courtney Morgan: I came in to Er with an infection that wasnt responding to antibiotics.aftr intake I was put in a room of curtain cubicles but my curtain was open the entire time for some reason, I am disabled w an anxiety disorder so it was kind of unsettling to not have any space, plus I was in front of the door where the staff go in and out . There was a bright light directly over my head in the chair I was sitting in..I was already dizzy and nauseous and one nurse turned it off for me, until another nurse came and turned it on and left it on. I have two issues that occured here last night. One was that one nurse came to take bloodwork, and prep me for an IV. She took the blood ..didnt ask me to remove my wallet or phone just left bloody gauze and items she used to draw the blood on the table almost touching my wallet and phone. I found that kind of gross. She said let me come back w iv but it was a wait. Then during the iv drip as Im sitting in a chair in the wide open one if the nurses came up to the nurse who drew my blood and told her the bloodwork she did had no dates or times. I wasnt surprised because her work on me was sloppy yes I know an er is busy..but it was sloppy. She administered meds thru the catheter dropped the bottle on the floor didnt even wipe em or nothing and used em. Finally at the end before my discharge I was told by the nurse shed get me in and out as Id been there for hours, because Im disabled and had a ride there to take me home it was too late for a bus and I had no Money to get home. Quickly didnt happen there were no nurses around when I hit the call button on the wall she came ..went to administer the pills...dropped them ON THE FLOOR and ASKED ME IF I STILL EANTED TO TAKE THE PILLS SHE DROPPED IN A DIRTY HOSPITAL FLOOR I said excuse me what??? No Im not going to eat pills of a filthy floor .so then she smirked and said well its just gonna take you longer to get out cuz now I have to get more .I said fine do what you need to I mean come on any floor would be disgusting let alone an emergency room floor wy would a nurse even ask that considering how unsanitary? Ok satisfied withthe medications I received there was a couple nurses who were nice but the others seemed overwhelmed and overworked and gave a slight attitude when asked for anything or called on their sloppy performance and care for the patient and patients health.

1 /5 Eugene. Bruce Bell: I was admitted and assigned to the GYN Examination room as a room for the night. I asked why i couldn’t have a proper patient room and was told there was no empty rooms. The room was super cold. I had to ask 3 times for more blankets and never got any. I was so cold I was shaking. I push the call bell 4 different times and ask for someone to come and help me. No one ever came. I finally had enough and got dressed and was leaving. I told them my complaints and they said seeing how I wasn’t scheduled for my appointment with a dietitian until the next day that the room assigned was all they had available. I left on my own and before leaving i addressed how unsatisfactory the care given me. I got the vibes that the person I was talking to didn’t really care. I informed them I would definitely file a complaint. They again seemed like they didn’t care.