Ellis Family Practice Associates - Schenectady (NY)

1 /5 Kristen Rosa: In my 38 years, I have never walked out on a medical appointment. I had such a miserable experience this morning with Dr. Sushma Prathipati that I left and will never go back. I’ve been chronically ill for years and unfortunately am on several medications to manage my symptoms. It has taken me a considerable amount of time to get on a regimen that allows me to live a semblance of a life. Dr. Prathipati questioned nearly all of my medications. She was also insulting my intelligence, by asking if I knew all of the side effects of my medications. Yes, I am aware of them. I’m also aware that any POTENTIAL side effects are outweighed by the benefits of said medications. She said, “You might have some doctors who will give you whatever you want, but that’s not how we do things here.” Dr. Prathipati made it crystal clear that if I were a patient of hers, she would deny me medications that keep me from suffering every day. “First do no harm,” right? Apparently not for her. Her bedside manner was atrocious. She should find another line of work. edit: I just had the opportunity to review my chart and the “good doctor’s” notes. First of all, she made it sound as if she only questioned me on one of my medications, when she basically questioned every single one, and made snarky remarks about all of them. Not only that, but I made it crystal clear as to why I was originally prescribed one of my long-term medications, which was NOT the reason that she put in her notes. Instead, she made up her own diagnosis: one that no other doctor has given me since I’ve been prescribed said medication. And to no one’s great surprise, she didn’t make any notes on all of the rude remarks she made. Maybe she doesn’t find them relevant, but I do. I will be filing an official complaint with the hospital regarding her lack of professionalism (among other things).

1 /5 Annie Jeong: This has to be the worst doctors office Ive ever attended. First, all the doctors are residents in training--most are DOs and not MDs. And theyre basically learning to have bad family medicine practices, i.e., long call hold and wait times, dont ever call back patients who call them, understaff the office so patients dont get their questions answered. Second, they provide misinformation regarding treatment options. Recommended I get a vaccine because the treatment was recommended for my age group and it would reduce my risks of certain kinds of cancer. Both of those statements were false, so I ended up getting one of 2 shots of some vaccine that wasnt even for me and had terrible side effects. I called the doctors office multiple times about this, after Id received a bill for over $500, and didnt get a response. When I finally threatened to notify the health department and send complaints about the supervising attorneys, I received a response from the "doctor" (resident, not the actual supervising physician), that she was very sorry and that the amount would be taken off my bill. For 6 months, I received bills from the office that I owed them for my shot, and every time I called the office, I was told that I had to speak with billing and then billing said I had to speak with the drs office. Back and forth each month, and when I finally thought the issue was resolved, I get a letter from a collection law firm stating that I hadnt paid the bill. At that point, I was livid. I called the office and sent letters to each of the physicians stating that I would notify the insurance company, the department of health and the department of insurance regarding their nefarious practices. I was assured by the receptionist that I would receive a call back. But of course, I did not. Instead, the bill was simply removed and I never received an apology. As a lawyer, I spent the time to deal with this because it infuriated me that this is how their practice is run, but Im sure that most patients would just give up and pay the bill out of fear of being sent to collections. Ellis Family Medicine should be ashamed of their methods. Im still planning to notify the applicable regulatory agencies requesting that their payment and insurance practices be audited.

1 /5 Cynthia Markle: Feel so frustrated. Too many things have happened. Horrible office to get anything accomplished. Need a new primary. Going to ask around. I spent an hour waiting for a scan today. They never sent my script even though i asked a week ago. Had to reschedule.

1 /5 Tamesh Suedass: This place is badly managed. on three different occasions I show up for my appointment and I was told there was no appointment for me. I showed Sam the business card and he admitted that it’s his handwriting. but still claim there is no appointment for me. I asked to speak with a supervisor as usual there’s no supervisor on duty. After four days trying to get to a supervisor. The supervisor doesn’t acknowledge that there is a problem. I explained my concern that I have to take time off from work and she doesn’t seems to care. She offer me another appointment which is ridiculous and it’s only shows how selfish are naive management can be. I hope someone in upper management see this review and contact me, but again it may never happen because this is ELLIS they don’t care

1 /5 Feiona Feiona: Do not go to this place! Your doctor will keep changing!!! You will see the doctor 10 times for an allergy medicine if you need one . And you see a different doctor each time. They are professional, and could care less about you. They always make up excuses and trying to push pills. You will get nothing from your visit I promise you !! If I could give them a negative star I would .