Era’s lash studio - White Plains (NY)

5 /5 Kristina: I was so nervous for my new eyelash application! I saw April. She was very professional and kind. I think I even dozed off during the appt. They have to tape the eyes shut so it feels funny but it doesnt hurt at all. It took about an hour. April was very gentle. I am ✨thrilled✨ with the results. I wanted a very natural look. They look better than I could have expected!! I also got an eyebrow waxing. Quick and easy!

2 /5 Christina Morgan: Con: Poor decorum I purchased a Groupon for my visit and disclosed this during my time of booking. The person who I booked the appointment with did not mention that Groupon is for only Monday and Tuesday. So, i was upset that it wasn’t mentioned at the time of scheduling. It does specify on Groupon, and I did overlook so I continued with my service at regular price. After i was finished. I was chased a block away for a tip. How unpleasant and harassing. Tips are discretionary and not mandatory. If you want a tip, one should do more, go above the job. Maybe the issue is not the client but the owner failing to pay workers appropriately. I don’t know, but I work for my money that is taxed, and I CHOOSE to Tip when the quality and service is ABOVE the original service paid for. If this is a tip based job please state that. Pros: i did like my lash and it did last

1 /5 Alexa Porras: I came here with my friend and did they did an okay job. One of my eyes looks great whereas the other eye has half of the lashes barely curled. I was not mad at the service itself, it was okay and I probably would have gone back if it wasnt for their complete unprofessionalism. There was a misunderstanding with my friend where they added lash tint when thats not what she wanted at all. Instead of trying to correct the issue and come to a common understanding, what Im assuming is the owner argued back and forth with my friend and tried to pull up the surveillance camera video which did not help the situation whatsoever. Completely unprofessional. After this happened, we both did not feel like we wanted to leave a tip based on this bad experience and the owner literally chased us out into the lobby to try to make us give her a tip. I was planning on tipping regardless, but due to the unprofessionalism I witnessed, I decided I did not want to but was basically harassed by the owner chasing us out to the point where I eventually gave her the tip to leave us alone. Would’ve gone back if it wasn’t for this experience.