2 /5 Chandra Henry: When I arrived, my roots were brown and the rest of my hair was a golden yellow color. I told them that I needed platinum blonde because afterwards I was going to dye my hair bright blue and I didnt want the base color interfering with the dye. The service took about 5 hours and they seemed very overwhelmed because I have long curly hair and they didnt have enough staff to cover their appointments. (The RECEPTIONIST was styling my hair for half of the duration because they overbooked). When placing the bleach, i warned that my head was burning and she continued to apply product ensuring it was a normal sensation. The process took another half hour (at least) with my head feeling like it was on fire. Later I discovered several scabs on my head and I am concerned of a worsening chemical burn. They were very sweet people. But when they finished, my hair was still yellow with a little bit of blonde at the roots, but I was assured it was light enough for the color that I was choosing to dye. After dying my hair, my hair is not blue, it is majority green, because they left a lot of yellow in my hair. I paid $250 for this service and now my hair is green! Which is what I told them I wanted to avoid in the first place. I would have just bleached myself if I wanted mediocre results. I wanted was a clean slate to dye on and they were unable take the tones out of my hair. Overpriced services for an understaffed and seemingly unprepared salon. The blue is the color i used in my hair, the green is what my hair turned out as. Also, she asked to cut off an inch and I am missing like 6 inches of hair!! Wildly disappointed
