motorhead NEW YORK - Watertown (NY)

5 /5 christian s: Brought in my 2021 forester before my big move to get some maintenance done. I requested a front and rear differential drain and refill along with the transmission fluid. My spark plugs that I ordered came in right before the scheduled service and they had no problem adding it on. They were very straight forward on the phone and even checked with fucillio Subaru before scheduling me to ensure all fluids were in stock. HUGE GREEN FLAG. All Subaru OEM fluids were used. I dropped off the vehicle and had it back in no time. Communication was kept up every step of the way. I recommend and trust this team with any service needed.

1 /5 Smith TeJay: If I could give 0 stars I would, given the fact that it took them nearly 3 months to fix, besides them taking insanely long to get it done after making nonstop excuses I had to pay $3,200 for them to 1, "fix my front right wheel well" create a new problem (a broken speed sensor in the front right tire area) and 2, my oil leak which was the main reason I brought my car there, the leak came back after not even a month of having my car back soooo what did they do with my car the whole time, let it sit? yes, they sure did cause when I hit them up saying I needed it back so I could drive home, or I wanted my money back, they literally started working on it the day of me needing it back and had me get it by close of business. Every single time I drove by their business my car hadnt moved once. their lot is an actual car graveyard unless its a quick fix you wont be getting that bit back for a min so I hope you got 2 cars. I hope someone reads this and takes their business elsewhere, mind you my car isnt a clapped-out turd like a lot of the cars they work on. I actually take care of my car so they cant even come at me on any accord because this is 100% on them, they basically scammed me. -to the owners response, I did take a while to respond to this review yes, but given my circumstances of everything going on I didn’t have the time to bring my car back in with the problems that resurfaced after getting it back and given, it took nearly 3 months for the fixes to happen I didn’t have that time and didn’t want to wait long for the corrections of what wasn’t done right. I never said my car was the cream of the crop neither most of these reviews you bash the people giving bad reviews cause they’re mad about the price of the fix cause they drive beater turds. Yeah you did my brakes and wheel bearings but thats about the only thing done right given the fact after the front right wheel bearing was done my right front speed sensor went bad shortly after then the oil leak I’m not trying to be one sided I’m trying to be honest there’s not much positive to takeaway from this, and by being scammed I’m implying the work that was done was not worth 3.2K especially being it was rushed to get fixed since I wanted my money back since I needed to go back home for my mothers memorial service.

1 /5 Jerry Perkins: Left my wife’s car on March 24 was told repairs would be 3-4 hrs and the parts would take about 3 days to get in. It is now May 1 and they haven’t touched it. I keep getting excuses for the last 3 weeks we were “next in line”. Got car back on May 9 after 47 days

5 /5 Peter Carbone: Brett (the owner) has worked on my 1998 528i for the past 4 years. The quality and thoroughness of his work is impeccable and he should be considered the premier foreign car repair shop in Northern New York. Im looking forward to many more years of driving my car thanks to his expertise. Thanks again Brett.

5 /5 Steve Meyer: They brought my bmw in and they diagnosed it correctly within an hour. After the parts came they got right to it. My car runs excellent after leaving Motorhead.