1 /5 Kevin Lahey: Theres a sign out front looking for glass technicians.
TL;DR: They werent open at 1pm, when theyd made an appointment for me to come by, and didnt answer texts or a call. I left at 1:10pm, and when I returned at 1:30pm, they told me that all the technicians were busy working, and they couldnt help me. I cant speak to the quality of the work, but clearly they are profoundly unprofessional.
My insurance company sent me here for a new windshield. Norwich Glass sent me texts to tell me to show up at 1pm and that itd take about three hours to install the windshield.
I busted my ass to get there by 1pm, and arrived right on time, to be greeted by a locked door. I walked around the whole facility (they have a Cybertruck parked out back, which kinda tells you a bit more about who they are and how much they make working with glass), took the below pictures, and, after texting and trying to call the contact number I had, left at about 1:10pm to get some gas.
Note that the sign says that they will return at 8. Whether thats PM or AM isnt clear. It also says that this is a drop-off only site (I walked around the whole building, and there was no other public entrance).
I got gas, tried again to call them and was sent straight to voicemail, and stopped back by again to see if there was any change. At around 1:25pm, the door was still locked, and no staff was evident.
I finally called the number on this Google page, and eventually got through to a sales person, who told me that Id arrived too soon (1pm, when I was told to arrive), hadnt waited long enough (almost 10 minutes!?), and that all technicians were now occupied and that they couldnt help me until tomorrow (or was it Monday?).
If thats how unprofessional these folks are, do you really want to entrust them with your car?
