UR Medicine Eastman Dental – Howitt Urgent Dental Care - Rochester (NY)

1 /5 Justin H: *update** after I left my review Howitt urgent care dental responded and told me I should call there patient outreach program. I naively thought it would be to try and figure out what happened with trying to get my medicine, or maybe to try and improve their process so this doesnt happen to someone else... Man was I wrong. Ive called twice now, about 2 hours apart. Both times an automated voice told me patient outreach was unavailable and I should leave a message. I left voice messages both times with my name and phone number, and a brief description of why I called. I have not heard bake. In my opinion it is insanely unprofessional to give someone a number and tell them to call and its just unavailable. So thanks. Again the dental staff themselves were great but if you need anything from the clerical/support staff GOOD LUCK! If I could leave 2 different reviews I would. The dental staff them selves were incredibly helpful and deserving of 4-5 starts. However the experience Ive had trying to get antibiotics after an extraction has been almost more excruciating than the extraction. Its been 4 days now and they still havent sent a script to my pharmacy. Ive called multiple times and have only managed to speak to an actual person once and they talked to me like I was a drug addict looking for opiates when all I want is antibiotics. They said they would send the script or have the dentist call me. That was 3 days ago and I havent heard anything. Back from them. Make sure they send your script before you leave the building I guess.

5 /5 Joce Miko: I am very happy with our visit to the Urgent Care. My husband has been having excruciating tooth pain for a while, we went into the appointment knowing that he might have to have the tooth extracted. I was worried at first due to the reviews I was reading, but when we went the staff was very nice and accommodating. My husband has some disabilities, so I needed to accompany him in the appointment. When they said he was the only one who could come back, I explained that I am his advocate, and they said it was okay for me to come in with him. The dental assistant was very nice and helped make him feel comfortable, they took x-rays and determined we would need a lot of follow up care if we wanted to save the tooth, and that it might need to be extracted anyway. We decided to have it removed, my husband was very nervous about it, but when the doctor came in, Mohommed, his main concern was his comfort. He made sure he was having 0 pain before trying to extract the tooth. He was very polite and made sure my husband was comfortable. The extraction was very hard, but the doctor and assistant never showed any frustration and remained very professional and nice. Overall, I am blown away by the care he received.

5 /5 Michelle Zinck: Went to the urgent care part. Wait time was crazy but when I got seen the assistant and dentist were super comforting and nice. I was in the er all night with a bad molar, so I was exhausted and hate dentist so the experience was so good. The doctor explained everything to me as he did it, made sure i was comfortable before continuing. Absolutely would go back. Not gonna lie I dont remember their names but they know who they are. Assistant had braces and doctor had kind eyes ❤️