Lena Rusu As a regular customer, I have always appreciated the quality of service provided by the team. Recently, I booked a Russian manicure appointment at 6 PM, and while the technician, Ksenia, was friendly, I felt that the service was rushed due to the timing. As a result, the attention to detail that I usually expect was not fully met. Although the initial look of my manicure was appealing, I left the salon for my $135 investment with reservations.
Unfortunately, just two days later, I noticed that the gel color had chipped. This was disappointing, especially given the premium price for the service and my anticipation of a long-lasting manicure.
When I expressed my concerns to the salon management, they responded professionally and offered a solution. They invited me to return after my vacation, providing a $20 discount on my next visit, with the HOPE that the next manicure would hold up better.
I will not be returning back here, and their approach to my feedback has been called "professional quality".
Attaching photos of the "Well done job by technician Ksenia".
1 /5
Hiba Yosopov I got a Russian manicure done with Irina and had a great experience :) First, shes super helpful and professional when it came to picking out the nail shape and color. Second, she gave me options on what we can do with my broken nails and also what I should do/not do for future when it comes to the length of my nails. Third, She worked so meticulously and paid attention to every detail, I am extremely happy with how my nails turned out, and I cant wait to be back in a few weeks.
5 /5
Laura Von der Heyde In an attempt to grow out my nails, I went to Zori for their Russian gel manicure. It’s now been almost a year and I return about every 5 weeks - my nails have never been healthier. I’ve seen an array of technicians, each of which i have been impressed by their quality and professionalism. I highly recommend them.
5 /5